Privacy Policy
Effective date: 17 July 2026
New Cool (“we”, “us”, “our”) operates the Boss Helper mobile application (the “App”), used by our staff and by businesses that subscribe to the App to manage field-service jobs, customers and invoices. This Privacy Policy explains what information the App collects, how it is used, and your rights regarding that information.
1. Information We Collect
Depending on how the App is used (as an admin/business user or as a field worker), we collect the following categories of information:
- Account information: name, email address, phone number, and role (admin or worker), used to sign in and identify you within the App.
- Customer and job information entered by business users: customer name, phone number, address, job/appointment details, service notes, prices and payment method, entered by admins or workers to run their business.
- Photos and signatures: before/after job photos, invoice logos, payment QR codes, and customer signatures captured for job completion and invoicing.
- Location data: while a worker is on duty and has an active job assigned, the App may collect approximate or precise device location to show job progress on a map to admins. Location is only collected while the App is in use by workers for dispatch purposes and is not collected from admin/business-owner accounts or from customers.
- Usage and diagnostic information: basic app version and device information used to diagnose crashes and compatibility issues.
2. How We Use Information
- To operate core App features: job scheduling, dispatch, job completion, invoicing.
- To let business users generate and share invoices (e.g. via WhatsApp) with their own customers.
- To authenticate users and restrict access to each business’s own data.
- To maintain, secure and improve the App.
We do not sell your personal information, and we do not use it for third-party advertising.
3. How Information Is Stored and Shared
Information is stored using Google Firebase (Cloud Firestore and Cloud Storage), a third-party cloud infrastructure provider. Each business’s data is logically isolated from other businesses using the App. Customer invoices may be shared by the business user directly with their own customers via WhatsApp at the business user’s own initiative — New Cool does not automatically transmit customer data to any other third party.
4. Data Retention
We retain account, job, customer and invoice information for as long as the related business account remains active, or as needed to comply with legal and accounting obligations. You may request deletion of your account and associated data as described in Section 6.
5. Data Security
We use reasonable technical and organizational measures, including encrypted transmission (HTTPS/TLS) and access-control rules, to protect information from unauthorized access, alteration or disclosure. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
You may request access to, correction of, or deletion of your personal information by contacting us at the email address below. We will respond within a reasonable timeframe and in accordance with applicable law (including Singapore’s Personal Data Protection Act).
7. Children’s Privacy
The App is intended for business and workforce use and is not directed at children. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
New Cool
Email: contact@newcool.sg
Website: https://newcool.sg